Popular Questions
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1. How exactly does the "Done-for-you" (DFY) model work?
In a traditional SaaS model, you buy access to a tool and have to learn how to use it yourself. At SYNNOA LOCAL, you buy the result. Our system and expert team perform all optimizations, post content, protect the profile from spam, and configure the technology. You handle the customers who come to you.
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2. Why don't I need to make any modifications myself?
Because our technology and experts know exactly what changes the Google algorithm favors in any given week. Making changes yourself without proper knowledge often results in a "soft suspension" of the profile. We take this responsibility on ourselves.
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3. Do I have insight into what SYNNOA LOCAL is doing?
Yes. Although you don't have to do anything, you receive transparent ROI reports from us. You can see how your business "grows" on the city map thanks to our Heat Maps and how many real actions (calls, direction requests) customers have taken.
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4. What does Merchant Center offer in the APEX package?
It's a revolution for your store. Your products appear in search results with information that they are available "in-stock" at your location. This makes the customer come to you instead of ordering online.
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5. Does the Merchant Center integration require technical knowledge from me?
Absolutely not. In the APEX package, our team handles the preparation of the so-called product feed, its verification in Google, and continuous synchronization. You only need to provide us with a list of products (e.g., from your sales system).
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6. What is the "Satellite Page" in the activation fee?
It is a dedicated website that we build specifically to strengthen your Google Maps profile. It is optimized for local keywords and serves as a powerful authority signal for Google algorithms.
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7. Why is Schema Markup so important?
It is the language Google uses to understand the world. By implementing Schema Markup, the search engine sees your business not as a collection of letters, but as a specific business entity with an address, opening hours, and an offer. This drastically increases the chances of appearing in voice search results (Siri, Alexa).
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8. How does the QR Poster work? Do customers actually scan it?
Our QR poster is designed according to behavioral psychology principles. Thanks to proper contrast and a clear call to action (CTA), scannability is 80% higher than with regular codes. It is the fastest way to get 100+ reviews in a short time.
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9. What if the competition changes my opening hours on Google?
Our protection system will detect this within 15 minutes and automatically restore the correct data. Competitors will quickly give up on sabotage attempts, seeing that they are ineffective.
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10. Won't the AI post assistant write artificial content?
No. Our AI is "fed" with data about your specific business and industry. The content is natural, professional, and most importantly - optimized for keywords that your customers are searching for.
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11. Can I use the service if I don't have a physical store (e.g., I'm a plumber)?
Yes!. The NODE and NEXUS packages are ideal for Service Area Businesses. Google promotes local experts even if they don't have a storefront, as long as their profile is professionally managed.
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12. How much time do I need to spend on the cooperation with SYNNOA LOCAL?
About 15-30 minutes at the start (providing basic information) and a few minutes a month to review the ROI report. That's all. The rest is on our side.
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13. Is the service safe for my profile?
We use exclusively "White Hat SEO" methods, fully compliant with Google's regulations. Furthermore, our monitoring makes your profile safer than ever before.
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14. Which industries benefit the most from the cooperation?
All local-based industries: gastronomy, medical services, beauty, auto repair shops, retail (especially pet industry, construction, clothing).
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15. Does SYNNOA LOCAL help in removing negative reviews?
We help in identifying and reporting reviews that violate Google's standards (e.g., spam, hate speech, reviews from people who were never your customers). We respond to substantive reviews in a professional manner, which often prompts customers to change them for the better.
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16. How does the APEX package differ from standard SEO?
APEX is product-based SEO. It's the transition from "we are a pet store" to "we have this specific food for your Labrador available right now". This is the highest level of conversion in retail.
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17. Do I need a large advertising budget in Google Ads?
No. Our actions within the packages focus on organic (free) results. Merchant Center in the APEX package allows displaying products in free Google Shopping listings.
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18. What if my company already has a good position?
Maintaining a position is harder than gaining it. The competition never sleeps and constantly optimizes its profiles. SYNNOA LOCAL is the "insurance" for your position and a continuous expansion of reach to new neighborhoods and keywords.
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19. Does the QR poster work on every phone?
Yes, our codes are generated in a standard natively supported by cameras in iOS and Android systems. They do not require installing any additional applications.
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20. What reports will I receive?
You will receive a monthly ROI report showing: visibility growth on the Heat Map, number of phone calls made, number of clicks on driving directions, and a comparison with your strongest competition.
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21. Can I change the package during the cooperation?
Of course. You can smoothly transition between packages depending on your current business needs and growth goals.
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22. Does SYNNOA LOCAL also operate in foreign markets?
Yes, our structure and technology are fully prepared to support businesses in the markets of Germany, Spain, and Italy, taking into account the local search specifics in these countries.
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23. What are Smart Tasks?
It is a system of intelligent micro-tasks that our system generates every week to continuously "push" your profile upwards. They include, among others, photo optimization, attribute updates, or adding new services.
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24. Why is it worth investing in the activation fee?
Without a solid foundation (Schema, Satellite Page, NAP Consistency), monthly activities will have limited effectiveness. It's like trying to paint walls in a house without foundations. The activation fee guarantees the durability of the effects.
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25. Do I need to provide my own photos?
We encourage sending photos from the "company's life", as they are best rated by customers. However, our AI system can also professionally edit and optimize the provided materials so that they catch the eye on the map.
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26. What does "Spam Edit Monitoring" give me?
It's peace of mind. You don't have to worry that someone on a Sunday evening will change your phone number to theirs or mark your store as closed during the biggest shopping peak.
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27. Does SYNNOA LOCAL replace my website?
No, but the satellite page we build significantly supports it. We create a coherent ecosystem where the website, Google Maps profile, and landing page work together for your success.
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28. Can I track how many people came to the store from an ad in the APEX package?
Google provides advanced data on so-called Store Visits. Thanks to the APEX package, you have insight into how digital product views translate into physical customer steps in your store.
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29. What are the technical requirements on my side?
Practically none. You only need to have access to your Google Business Profile (or allow us to create it) and provide us with basic information about your offer.
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30. Why is SYNNOA LOCAL better than managing the profile yourself?
Managing the profile yourself takes on average 15-30 hours of work per month to achieve professional results. Our service costs less than your one hour of work, and the results are guaranteed by advanced technology and the experience of experts.
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31. What payment methods do you accept?
We accept various payment options: BLIK, VISA and Mastercard, fast bank transfers, Apple Pay, and Google Pay.
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32. Can I change my plan?
Absolutely! We understand that your business needs may change. You can change or cancel your plan at any time. Changes will take effect at the end of your billing cycle.
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33. Are there any automatic payments?
When you subscribe to one of our plans, your chosen payment method will be automatically charged according to your billing cycle (monthly or semi-annually) until you decide to cancel. Renewals happen automatically on the billing date without additional notifications, so we recommend marking these dates in your calendar if you're considering a plan change.
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34. What if I want to switch to semi-annual billing?
Switching to semi-annual billing is simple and saves you money! You pay for 5 months, and you get the 6th month Free! To do this, log into your account, go to the 'Billing' tab, click 'Manage subscription' and 'Change plan'. Then enable 'Pay semi-annually' as your preferred billing option. Changes will take effect at the end of your current billing period.
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35. I want to improve my business visibility. Which plan is best for me?
Still not sure which option is right for you? Contact our team via WhatsApp, the contact form in the Help Center, or request a phone call, and we will help you make a decision!
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36. Can I submit more than one Business Profile for positioning?
Yes, if you have more than one location and a profile set up for each, you can submit all of them for positioning. Just remember that managing each profile requires a separate subscription.
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37. If I want to submit more than one profile for positioning, can I buy a different subscription for each of them?
Yes, we adapt to you and your needs, so you have the freedom to choose different packages for each of your profiles as needed.
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38. What languages do you support?
We currently support English and Polish, but if your language is missing, let us know and we will add support for it.
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39. Do you provide support if I need help?
Of course! By purchasing a subscription, you receive a dedicated account manager who provides personalized guidance and strategic help. We also offer an extensive knowledge base. You can always contact us via the contact form in the Help Center, use the chat in the WhatsApp application, or schedule a video call (limit once a month) or a phone call (limit once a week).
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40. Will I receive an invoice?
Definitely yes! We automatically send invoices to your registered email address after every payment.
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